We are looking for a Customer Relationship Manager to join our team and play a key role in building and maintaining strong, long-term relationships with our customers and partners.
The ideal candidate
Higher education will be considered an advantage;
Minimum 2 years of experience in sales, business development, client portfolio management or a similar position related to working with clients;
Experience with premium goods or services will be considered an advantage;
A well-developed customer base will be considered an advantage;
Excellent communication, negotiation and persuasion skills;
Excellent skills in building and maintaining professional relationships;
Persistence and orientation towards achieving results;
Creativity, determination, curiosity and a genuine desire to learn and develop;
Ability to identify opportunities and turn them into real business results;
Excellent teamwork skills and effective interaction with different departments;
Flexibility and willingness to work in a dynamic environment and on a dynamic schedule;
A driving license, category B, will be considered an advantage.
Main responsibilities
Management and development of the client portfolio provided by the company;
Building and maintaining strong, long-term relationships with current clients and partners;
Providing personalized consultations and ensuring a high level of customer satisfaction;
Identifying new business opportunities and potential customers and coordinating with the sales team for follow-up actions;
Informing and consulting clients about the company's events, auctions and private sales;
Responding quickly and professionally to customer inquiries, feedback and complaints, ensuring effective resolution of any issues that arise;
Conducting customer satisfaction surveys and identifying opportunities to improve the overall customer experience;
Analyzing customer interactions, communication strategies, negotiations and contracts to identify trends and opportunities for improving sales and internal procedures;
Collaborate with internal departments to ensure that customer expectations are consistently met;
Maintaining accurate and up-to-date customer information in the ERP/CRM system and effectively managing customer relationships;
Representing the company at appropriate business, art and networking events.
What kind of person are we looking for?
We are looking for a proactive, curious and ambitious professional who genuinely enjoys working with people and strives to build long-term relationships. The successful candidate combines excellent communication and sales skills with a results orientation and the ability to create value for both clients and the company.
If you are motivated to build relationships, discover new opportunities, and work in a dynamic environment, we would love to meet you.
Send your CV to: [email protected]